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TERMS & CONDITIONS

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Gyalpo Residency

TERMS & CONDITIONS

  • The check-in time is 11:00 AM and check-out time is 09:00 AM
  • For arrivals prior to 07:00 AM, the reservation needs to be made and held from the previous night.
  • Rooms will be held up to 04:00 PM on the day of arrival unless prior information for late check-in is provided.
  • For late check-out, a request may be made to the Hotel and is subject to availability.
  • The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation.
  • Prices are subject to change without notice.
  • GST applicable will be as per the Government of India regulations. Any increase in government levies & other taxes will be extra.
  • Maximum 2 Adults with1 child below 5 years would be allowed per room.
  • Maximum of one extra roll away bed or one mattress would be permitted per room on extra charges.
  • It is mandatory for any Non-Resident Indians/Foreigners to produce their passport at check-in.
  • It is mandatory for any Indian to carry a valid identity proof and produce at the time of check-in.
  • Right of admission is reserved.

Credit Card Bookings Terms & Conditions

  • In order to avoid credit card frauds, guests are requested to note the following
  • For bookings made using a credit card the following documents will have to be produced at the time of Check In
  • For a guest making a booking for himself using own Credit Card
  • The credit card used to make the booking is necessary to be produced at the time of Check-in.
  • For a guest making a booking for another person using own Credit Card
  • If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in. In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Check-in desk.
  • At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).
  • In case the guests do not produce the above documents, Gyalpo Residency reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.
  • In case of erroneous / inadequate / misleading information given while booking, Gyalpo Residency reserves the right to cancel the booking without any intimation.
  • Guests are required to carry a valid identity proof and produce the same at the check-in
  • Please bring along with you the same identity proof you have entered while booking for verification at the hotel

Deposit Policy

  • 100% advance or credit card guarantee to confirm the reservation.
  • Credit card/Debit card details are mandatory to process the reservation.

Refund Policy

In case of a cancellation, the refund amount, as per the cancellation policy, will be processed within 7-10 days working from the date of initiation of the process, via online payment/cheque.

In case of refund, bank transactions charges will be deducted above cancellation charges.

In case of credit card transactions, refund will be done only to the same credit card.